Welcome to our website. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Singapore Personal Data Protection Act (PDPA).

By accessing our website, booking our services, or contacting us via WhatsApp or contact forms, you consent to the data practices described in this policy.

1. Personal Data We Collect

We collect personal information that you voluntarily provide to us when requesting a quotation, booking a home service (air conditioning, electrical, plumbing, or handyman services), or communicating with us. This data may include:

• Identity Information: Full name.

• Contact Information: Phone number, WhatsApp contact details, and email address.

• Service Information: Residential or commercial address (where the service is to be performed) and any photos or descriptions of the home issues you upload.

• Technical Data: IP address, browser type, and cookies used to improve your browsing experience.

2. How We Use Your Personal Data

We use the collected data strictly for professional operational purposes, including:

• Service Fulfillment: Processing your requests, arranging site visits, providing accurate quotations, and deploying service technicians to your premises.

• Customer Support: Responding to your inquiries via phone calls, emails, or WhatsApp messages.

• Billing & Accounting: Processing payments, issuing invoices, and maintaining financial records.

• Service Improvements: Analyzing website traffic and customer feedback to optimize our home service delivery and digital experience.

3. Disclosure and Sharing of Personal Data

We respect your data privacy. Your personal information will never be rented, sold, or traded to third parties for marketing purposes. We may share your data only under the following limited circumstances:

• With Authorized Service Providers: Subcontractors or specialized technicians who require your address and contact info to carry out the requested home services on-site.

• Legal Compliance: When required by Singapore law, judicial proceedings, or regulatory authorities under the PDPA.

4. Protection and Security of Your Data

To safeguard your personal information from unauthorized access, collection, use, disclosure, or modification, we have implemented appropriate administrative, physical, and technical security measures.

While we strive to use industry-standard protocols to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the operational purposes for which it was collected, or as required to meet legal, regulatory, or accounting standards. Once your data is no longer required, it will be securely deleted or anonymized.

6. Your Rights (Access, Correction, and Withdrawal)

Under the PDPA, you have specific rights regarding your data:

• Access & Correction: You have the right to request access to the personal data we hold about you or request corrections to any errors or omissions.

• Withdrawal of Consent: You may withdraw your consent for us to collect or use your data at any time (e.g., opting out of WhatsApp follow-ups). Please note that if you withdraw consent, we may no longer be in a position to continue providing our services to you.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user navigation and measure visitor activity. You can configure your web browser to reject cookies; however, certain interactive layout features or booking forms on our website may not function properly as a result.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices or legal regulations. Any amendments will be posted immediately on this page with an updated effective date.

9. Contact Our Data Protection Officer (DPO)

If you have any questions, feedback, or requests regarding your personal data or this Privacy Policy, please reach out to us through our official website contact channels or email us directly.